This policy explains refunds for SubmitRocket credits.
30-day refund for unused credits
If you change your mind, you can ask for a refund within 30 days of purchase, for any reason.
- If you have not used any credits from the order, you get a full refund.
- If you have used some credits, you get a refund for the unused credits, in proportion to the price you paid. For example, if you bought 50 credits for $30 and used 10, you get $24 back.
Credits already used
A credit is used when our team starts work on a submission. After 30 days, or for credits already used on submissions we have completed, we do not refund money, because the work has been done.
Rejected and cancelled submissions
If a directory rejects a submission, or you cancel a submission while it is still queued, the credit returns to your account automatically. A returned credit counts as unused, so within 30 days of purchase you can also ask for it to be refunded as money.
Late delivery
For each plan we state, on the pricing page, how many business days we need to make all submissions after your fit check is approved and you have picked your directories. A submission is made when we have sent it to the directory. If a submission has not been made by the promised date, you can ask for a refund of the credits not yet submitted. This applies even after 30 days from purchase. How long a directory takes to approve or decline your listing is up to the directory and is not part of this promise.
If something goes wrong on our side
If you were charged twice or by mistake, or we could not deliver a submission you paid for because of a problem on our side, contact us and we will refund the affected amount, even after 30 days.
How to request a refund
Email [email protected] from the address on your account and include your order number. Refunds are processed by our team. We refund the US dollar amount you paid, in cryptocurrency to a wallet address you give us, or by another method we agree with you. When an order is refunded, the refunded credits are removed from your account.
Your legal rights
This policy does not affect your statutory rights, including any right to cancel that consumer law gives you where you live.